The Auto Transportation module in your course provides a comprehensive overview of the logistics and operations involved in transporting vehicles. You will learn about different modes of transportation, regulations, best practices, and considerations for planning and organizing auto transportation. The module also covers strategies for managing challenges and providing excellent customer service. By the end of the module, you will have the knowledge and skills to effectively manage and optimize vehicle transportation.

The "Services That We Offer" module in your course provides a comprehensive understanding of the various services that auto transport companies can offer to their customers. Through this module, you will learn how to identify customer needs and preferences, and how to design services that meet and exceed those expectations. You will explore different service transportation methods, and understand how to choose the most appropriate method for your customer.

The "Finding Carriers" module in your course provides valuable insights into the process of locating and selecting carriers for transportation needs. This module covers essential aspects such as carrier sourcing, evaluation, and negotiation. Through this module, you will learn effective strategies for identifying potential carriers that align with your specific transportation requirements. Additionally, you will gain an understanding of the key factors to consider when evaluating carriers, such as their reputation, reliability, capacity, and pricing.

The "Transportation Process" module in your course provides a comprehensive understanding of the key steps and considerations involved in the transportation of different size of vehicles. This module covers various aspects, including planning, execution, and monitoring of the transportation process. Through this module, you will learn about the importance of effective transportation planning, including trailer selection, and scheduling. You will explore different factors that influence transportation decisions, such as cost, urgency, distance, and transport types.

Formation and development of team skills, which are the basis for the implementation of team management. This can include the following skills:

• harmonising the overall goal with personal goals;
• taking responsibility for the team's results;
• situational leadership (leadership for the task) and flexible change of style in accordance with the specifics of the task;
• constructive interaction and self-government;
• making a single team decision and coordinating it with team members.

The Conversation with Customers model in an auto transport broker course involves teaching students how to effectively communicate with customers throughout the vehicle transportation process. This includes understanding customer needs, providing accurate information about services, addressing concerns, and ensuring a positive customer experience. Students learn how to handle inquiries, provide quotes, explain the transportation process, and manage customer expectations. The course may also cover best practices for resolving customer issues and maintaining professional and courteous communication at all times.

The "Customer Relationship Management" module in your course provides a comprehensive understanding of the strategies and practices involved in building and maintaining strong relationships with customers. This module covers various aspects, including customer acquisition, retention, and satisfaction. Through this module, you will learn about the importance of customer relationship management (CRM) in driving business growth and profitability. You will explore different techniques for acquiring new customers, such as lead generation, prospecting, and effective marketing strategies. Everything that you need to know to improve customer journey on CRM (MessagePlane).